Man accuses network provider of breach of contract over 5G router purchase, no data access

A Nigerian man has accused a popular network provider of breaching their contract after purchasing a 5G router and failing to receive data despite payment confirmation.

He was told to wait 24 hours before lodging a formal complaint.

The man shared his experience on X, formerly known as Twitter, expressing frustration over what he described as a bad decision to purchase the 5G router.

According to his post, after buying the router, he subscribed to the network, received payment confirmation from both the provider and their payment platform, but found that the router failed to provide internet access.

He contacted customer support, only to be informed that he must wait 24 hours before filing a complaint.

Outraged by the situation, he took to social media to voice his displeasure and accuse the network provider of breaching their service agreement.

In his words: “I think I made a very horrible decision buying this Airtel 5G Router. I tried subscribing to the router yesterday, and after the payment was made, I received a receipt from Paystack. Not long after, Airtel confirmed the payment.” 

“To my utter shock and disbelief, the router did not provide data for my gadgets. I made a complaint, and Airtel is asking me to wait for 24 hours before I can complain. LMAOOOO.”

“I mean, you can easily track the payment and escalate the issue to your payment platform.”

“24 hours will be up by 9 PM today. I really hope the router starts working before then, and the unnecessary delay is addressed.  

“@AirtelNigeria, if by any chance my router doesn’t work within the estimated period, you will have me to deal with for non-provision of the service I paid for and breach of contract.”

“I will not say more than that.”  

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